Claims

When it comes to claims, we're here to take care of your needs. You can start a claim online or call us any time.

To start a new claim, we recommend that you:

• Use your online account or complete an online claim form to submit your auto physical damage and property claim
  
  
• Call our claims centre at 1-877-682-5246 (in Quebec, call 1-877-594-2667)
  
  
• Call or email your financial representative

Once your claim is in progress, you can call or email your representative directly. Before emailing files with personal information, contact us so we can help make sure its secure and protected.

For all other claims, visit or call:

• Travel claims
  
  
• Group auto or home claims
  
  
• Group health, dental, vision or disability claims
  
  
• Individual life claims call 1-800-454-8061
  
  
• Payment protection claims

Consider submitting your claim electronically. Looking for a claim form? Choose the form you need to download and print. Once you complete the form, you can send it to your insurance adjuster.

Has your vehicle been damaged in an auto collision?

Auto collision claim form (PDF).

Have you had property stolen, gone missing or damaged at your home, farm or business?

Property Proof of Loss (Other Than Fire), Proof of Loss (Fire) and Schedule of Loss forms (PDF).