Insurance Group Claims Investments About us

Make a Life insurance claim

Initiate your claims process or update your policy. Whatever you need, we’re here.

You deserve a straightforward and caring claims experience, especially during a difficult time. We are committed to providing the support you need, working with you to settle your claim as quickly, efficiently, and compassionately as possible.

Make a claim as a beneficiary

Contact us at 1-800-454-8061 (option 4) or individual_life_claims@cooperators.ca, or connect with your Financial Advisor to initiate the process.

Based on the discussion with your Claims representative, you may be asked to complete a specific form(s). If so, you can find links to the form(s) below.

Please do not fill out any forms until requested by your Claims representative.

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Notice of Death
Claimant Statement (to be completed by you, as the beneficiary)
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Proof of Death
Physician Statement (to be completed by the deceased’s last attending physician)
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Disclosure Authorization
a consent to collect more information (to be completed by you, as the beneficiary)

If you have any questions about these forms or steps, your Claims representative is here to help.

Make updates as a policyholder

Do you need to review or update your policy?

If you want to review your policy, Online Services provides fast and easy access to your policy documents - anywhere, any time.

If you need to make changes to your policy, such as:

  • Change your address
  • Name a new beneficiary
  • Change the owner of the policy
  • Decrease or increase coverage
  • Cancel your policy

Contact us at 1-800-454-8061 (option 2) for assistance.