Insurance Investments Group Claims About us

Our commitment to client care

We want you to be completely satisfied with your insurance coverage. If you ever need to make a claim, we want you to be happy with the outcome. It’s all part of our Claims Guarantee.

If for any reason, you’re not satisfied with the service or claims resolution provided by The Co-operators, there are steps you can take to have your voice heard and your complaint resolved.

Learn more about our complaint resolution process.

Access on-demand legal assistance through your Co-operators policy

If you insure your home, business or farm with us, you have access to our Legal Assistance Helpline. Included with your policy, the helpline allows you to speak with a lawyer in confidence, at no additional cost to you or impact on your policy. Call for guidance with any legal topic, such as legal rights under employment or family law, contract disputes resolution options, and more! And enjoy no limit on the number or length of your calls.

In our most vulnerable communities, not everyone has reliable and affordable access to legal support. In partnership with ARAG Legal Solutions Inc., who administer our Legal Assistance Helpline, we aim to strengthen our commitment to building resilient communities and meeting unmet needs.

The Legal Assistance Helpline is available from 8 a.m. to midnight local time. In emergency situations, you can access the helpline 24/7. To use this valuable service, call 1-855-953-1431.

Protection during an emergency

You can count on Co-operators in the event of an emergency in your community. As industry leaders during natural disasters, we are committed to the highest standards of integrity and client service. We understand it may be difficult for you to contact us and your safety is our priority. We’re here to work with you and help make sure your policy is in good standing, so you have reasonable access to the coverage you need. Our goal is to help you keep what matters safe.

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Complaint Resolution Process

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