Submit a claim

You may file a claim by contacting our 24/7 Emergency Assistance or choose the applicable link below. Each link will provide you with step-by-step instructions and links to forms to quickly file your claim.

If you have any questions on submitting a claim and wish to speak with one of our claims representatives, please call during regular office hours, Monday to Friday.

Claims Department Hours of Operation

Monday to Friday 9:00am - 8:00pm EST

Collect worldwide: 416-340-8809
Toll free Canada/U.S.A.: 1-800-869-6747 

Note: Presenting a false claim is a fraudulent act and will be reported to Investigative Services, Insurance Bureau of Canada.

Travel insurance does not cover everything and is subject to terms and conditions, including limitations and exclusions. For full details, please refer to the policy booklet. Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators group of companies, and administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc.