Submit a claim

You may file a claim by contacting our 24/7 Emergency Assistance or choose the applicable link below. Each link will provide you with step-by-step instructions and links to forms to quickly file your claim.

If you have any questions on submitting a claim and wish to speak with one of our claims representatives, please call during regular office hours, Monday to Friday.

Claims Department Hours of Operation

Monday to Friday 9:00am - 8:00pm EST

Collect worldwide: 416-340-8809
Toll free Canada/U.S.A.: 1-800-869-6747 

Note: Presenting a false claim is a fraudulent act and will be reported to Investigative Services, Insurance Bureau of Canada.

Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators group of companies, and administered by Allianz Global Assistance. Allianz Global Assistance is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd.