Insurance Investments Group Claims About us

Co-operators General Insurance Company

Complaint resolution process

Step 1: Let us know

Talk to your  financial advisor or a representative from your advisor’s office. They know you best and can often resolve issues quickly.

Step 2: Escalate your concern

If your concern is not resolved to your satisfaction following a discussion with your advisor’s office, you may reach out to our Client Relations Advisor team.

Phone: 1-833-320-3210

Step 3: Contact the Ombuds Office

If your concern remains unresolved after speaking with our Client Relations Advisor team, you may contact the Ombuds Office for further assistance.

Mail: Ombuds Office
The Co-operators Group Limited
130 Macdonell Street
Guelph, ON N1H 6P8
Phone: 1-877-720-6733

For Quebec residents

The Autorité des marchés financiers (AMF) provides a complaint process for Quebec clients. The AMF is a regulatory body established by the provincial government of Quebec. You can also use AMF’s register to determine whether an individual or firm has the right to purse activities related to a financial product.

You will need this information about us if filing a complaint with the AMF:

Name of firm:

Co-operators General Insurance Company


1100-360 Saint Jacques St
Montreal Quebec H2Y 1P5

Sectors registered with the AMF:
  • Damages insurance
  • Claims Adjustment
  • Insurance of Persons
  • Group Insurance of Persons
  • Financial Planning

Our registration number with the AMF is: 514163

For clients in Saskatchewan, you may also contact the Superintendent of Insurance:

Mail: Financial and Consumer Affairs Authority of Saskatchewan
Insurance and Real Estate Division
Attention: Superintendent of Insurance
Suite 601-1919 Saskatchewan Drive
Regina, SK S4P 4H2
Phone: 1-306-787-6700
Fax: 1-306-787-9006

Regulation of complaint handling procedures

We have filed our complaint handling procedures with the Financial Consumer Agency of Canada (FCAC), an independent government body that regulates consumer provisions relating to financial services, including insurance. If you have a specific concern regarding our complaint process or a specific consumer provision, you may raise these concerns with the FCAC. The FCAC can provide tips on how to make a complaint; however, they do not get involved in individual disputes.