Terms and Conditions Paperless Delivery

By opting in to paperless notification and delivery, you understand, acknowledge, and agree to the following terms and conditions:

  • Documents are deemed to be delivered to me by The Co-operators when they are made available in my Online Services portal and an email notification has been sent to the email address I have provided.
  • I am solely responsible for accessing my Online Services portal regularly, checking for new documents and reviewing any documents made available in my Online Services portal.
  • I am solely responsible for ensuring that the email address that I provide to The Co operators for notification purposes is accurate and up to date.
  • I am solely responsible for the integrity, security and management of my email account. I am also solely responsible for ensuring that email notifications from The Co-operators are not caught by spam, junk mail or other filters that may be applicable to my email account.
  • The Co-operators is not responsible for lost emails, nor emails accessed by third parties (e.g., others in your household).
  • I acknowledge that email notifications sent by The Co-operators are not encrypted and may include my name and certain policy details.
  • If The Co-operators is providing me with a document that must be printed as proof of insurance (e.g., liability slips), I will be advised in the notification email message.
  • I understand that certain insurance policy documents must be delivered in paper format where required by law (such as cancellation and non-renewal notices), that my delivery preferences will not override these regulatory obligations, and that I will continue to receive paper copies of these documents.
  • I can change my delivery method at any time within my Online Services portal. If I close my Online Services account, future documents will revert to paper delivery.
  • These terms and conditions are available to me in my Online Services portal and may change from time to time. My continuing to participate in paperless notification and delivery will constitute my acceptance of such changes.
  • Documents delivered through my Online Services portal will be available for a minimum of 36 months while my Online Services portal account remains open and active. I understand that if I want to keep a permanent copy of any or all documents posted to my Online Services portal, I must download such documents to my computer or print a paper copy.