Need to start a home claim? Here’s how:
You can also start a claim with your financial representative.
Start online
With Online Services, you can easily start and track a claim, and upload any supporting documents.
Use the app
Start and view your claims quickly and easily with the Online Services mobile app.
Give us a call
Our claims representatives are available to help you start a claim or check on its status.
Call: 1-877-682-5246
In Quebec: 1-877-594-2667
What to expect with your home claim
Here’s how the process works for home claims:
Tell us what happened
Whether you’re starting a claim online or with one of our claims experts, we’re here to help. We’ll ask questions about your claim and help you start the claim process.
Get an estimate
Someone from our claims team or preferred network of vendors will take a look at your property to determine the value of the loss or damage, and get estimates for repairs, restorations or replacements.
Repairs and payment
We’ll settle the claim by paying any outstanding amounts, minus your deductible. We pay directly for repairs and other work, or offer a settlement depending on your policy.
When it comes to resolving claims, we’re committed to finding creative and sustainable solutions with eco-friendly practices and partnerships.
What you’ll need during a home claim
Depending on what happened, we may need different information from you during the claims process:
We’ll need to know about the damage done to your home and the circumstances that caused the damage.
We’ll need to know some details about items that were stolen or damaged, like value, age, and condition. We might also need any receipts or invoices for those items.
We'll ask if there’s a contractor you want to work with for repairs, or we can give you recommendations based on our preferred vendor network.
Resources and recommended reads
Service Review Panel
Sometimes client concerns need another set of eyes — you can depend on the panel to hear you out.
What’s covered?
Your home insurance policy offers a lot more protection than you might expect.
What’s your flood risk?
Learn more about how we determine flood risks and how extreme weather is changing in Canada.
- Start a home or auto claim in minutes
- Track your claim’s status
- Book a repair estimate or request a rental car
- Start and stop a claim anytime; we’ll save your progress in case you need to come back
Co-operators proudly partners with vendors who are leaders within their respective industries.