Insurance and investments support
Home and auto support
Claims
You can submit a claim using Online Services or call us any time.
Individual insurance policies
Call 1-877-682-5246
In Quebec: 1-877-594-2667
Group insurance policies
Call 1-800-387-1963
General questions
Have questions about our coverage or your policy? We can help.
Individual insurance policies
Contact your financial representative or find one in your area.
Find a financial representativeGroup insurance policies
Contact our Group Client Care team.
Call 1-800-387-1963
Mailing address
Co-operators General Insurance Company
101 Cooper Drive
Guelph, ON N1C 0A4
Life insurance support
Claims
Submitting a claim as a beneficiary
Call 1-800-454-8061
Monday to Friday, 8 a.m. to 6 p.m. ET
Email: individual_life_claims@cooperators.caGeneral questions
Call 1-800-454-8061
Monday to Friday, 8 a.m. to 6 p.m. ET
Fax: 1-866-222-4947
Email: phs_individual_life@cooperators.caIndividual wealth management
Have questions about your segregated funds or annuities?
Call 1-800-454-8061
Monday to Friday, 8 a.m. to 6 p.m. ET
Fax: 1-888-877-8453
Email: phs_wealth_mgmt@cooperators.caPayment protection support
Have questions about a critical illness, loss of employment or disability claim?
Call 1-800-263-9120
Monday to Friday, 8 a.m. to 8 p.m. ET
Fax: 1-800-254-4616
Email: customer.service@cumis.comLife quote technical issues
Call 1-855-446-2667
Monday to Friday, 9 a.m. to 5 p.m. ET
Email: client_service_support@cooperators.caMailing address
Co-operators General Insurance Company
1900 Albert Street
Regina, SK S4P 4K8
Travel insurance support
Claims
Claims can be submitted using the Allianz Claims Porta, or call us Monday to Friday, 9 a.m. to 8 p.m. ET.
Toll free within Canada and the U.S.: 1-800-869-6747
Collect international: 416-340-8809
Emergency Medical Travel Assistance
In the event of a medical emergency, call Allianz Global Assistance prior to seeking treatment whenever possible. We’re available anytime.
Toll free within Canada and the U.S.: 1-800-995-1662
Collect international: 416-340-0049
Business and farm support
Claims
Our dedicated claims team is available 24 hours a day, seven days a week.
Call 1-877-682-5246
In Quebec, call 1-877-594-2667
General questions
Have questions about our coverage or your policy?
Contact your financial representative or find one in your area.
Find a financial representativeMailing address
Co-operators General Insurance Company
101 Cooper Drive
Guelph, ON N1C 0A4
Investments support
General questions
Get the answers you need to help you reach your financial goals. Contact your financial representative or find one in your area.
Find a financial representativeMailing address
Co-operators Financial Investment Services Inc.
151 North Service Road
Burlington, ON L7R 4C2