Our business impact
We make business decisions to advance our purpose, strengthen our co-operative and drive positive impact.
Our path to net zero
“Our collective journey to net zero is essential to the long-term financial security of Canadians and our communities.”
Chad Park, Vice-President, Sustainability & Citizenship
35.8% gross reduction in carbon emissions of our operations since 2019.
As climate urgency escalates, we are taking measurable action to meet our goals. We are pursuing our interim target to reduce the emissions of our operations by 45% between 2019 and 2030, achieving net zero no later than 2040.
At the end of 2025, our greenhouse gas emissions were 20,275 tCO2e, 35.8% below 2019’s base-year level of 31,575 tCO2e.
What we include in scopes 1, 2 and 3
Our scope 1 and 2 emissions come from our corporate offices and leased vehicle fleet. For scope 3 emissions, we focus on the sources that are most material to our business and where we have reliable methods and data.
*Results for 2019 to 2024 have been restated.
Reducing the emissions of our investment portfolio
12.3% was the total reduction in financed emissions since 2020.
We have a goal to reach a 40% reduction in financed emissions intensity (tCO2e/$M invested) of listed equity and corporate bond portfolios by 2030 (year end 2029), from a 2020 baseline. By no later than 2050, our goal is for our entire investment portfolio to be net zero. With a financed emissions intensity of 39.3 tCO2e/M invested, we decreased 12.3% from our target base year of 2020.
Prioritizing client care
We value integrity, treating our members and customers with respect. As an extension of these values, we’ve adopted a Fair Treatment of Customers (FTC) Policy.
We are committed to safeguarding the information of our clients, claimants and others to protect the financial security of Canadians.
We require all employees and Advisors to complete annual ethics and compliance training, and attest to our Code of Ethics and Business Conduct.
At Co-operators, we all have a responsibility to prevent financial crimes. Our policies, procedures and risk assessments support our compliance programs.
We educate our employees, contractors, Advisors (and their staff), and clients about information security threats and risks.
To maintain a client–centric lens on how we do business, our employees and Advisors complete training courses.
The mindful adoption of generative Artificial Intelligence (Gen AI)
“Our approach to the integration of AI into our business is to proceed with care. Like all decisions at Co-operators, our use of AI must be guided by our co-operative values, rooted in our purpose, and be carried out with principles of sustainability, ethics and transparency for the benefit of our organization, our clients and communities.”
Jeff Guitard, VP, Architecture and Chief Information Security Officer
In 2025, we implemented the use of Gen AI into our business through deployment of tools to:
- Improve software development
- Optimize contact centre operations
- Support marketing and communications activities
- Assist underwriting and enhance claims processing
AI Governance Council and Artificial Intelligence Centre of Excellence
To ensure we approach the integration of Gen AI into our business with intention and integrity, we have applied a rigorous governance framework through our AI Governance Council and Artificial Intelligence Centre of Excellence.
By embedding ethical principles and sustainability considerations into our AI strategy, we ensure that technology serves as a catalyst for resilience and long-term societal wellbeing.
A future-focused workforce
We are committed to creating a work environment that supports the financial prosperity, health and wellbeing of our employees and Advisors.
Explore our Inclusion, Diversity, Equity and Accessibility (IDEA) Strategy
Measuring workforce engagement
To foster an inclusive, high-performance environment, we gather feedback from our employees and track our performance via surveys and assessments.
Addressing barriers to gender equity in the workplace
“Together, we can re-energize our push towards addressing the systemic barriers and biases that women face, at work and in our communities.”
Emmie Fukuchi EVP, Chief Experience Officer and Executive Sponsor of the Women’s Employee Resource Group
We launched an Enterprise Women’s Employee Resource Group in 2025. This group of engaged employees hosts events and dialogues, and shares insights to advocate, empower, support and elevate women across all levels of our organization.
We were recognized as one of Canada’s Top 100 Employers in 2025. This nationally recognized award celebrates our ongoing commitment to creating a collaborative, inclusive, and supportive workplace for our employees.
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