Claims

When it comes to claims, we're here to take care of your needs. You can start a claim online or call us any time.

Convenient ways to start your claim

How you submit your claim will depend on the type of policy.

Home and auto claims

• Sign in to Online Services to submit a claim. You can register for an online account if you don’t already have one.
• Prefer to speak to someone? Call our claims centre at 1-877-682-5246. In Quebec, call 1-877-594-2667.
• Call or email your financial representative.

Farm and business claims

• Call our claims centre at 1-877-682-5246. In Quebec, call 1-877-594-2667.
• Call or email your financial representative.

Payment protection claims

• Use our Online Portal to submit a life or disability claim.
• For all other payment protection claims, including critical illness or loss of employment, or if you prefer to speak with someone, call our contact centre at 1-800-263-9120.
• Need a claim form or information about claim requirements? Go to Credit, mortgage and member's term life claims.

Once a claim representative is assigned, you can call or email them directly. Before emailing files with personal information, contact us so we can help make sure your message is secure and protected.

All other claims

• Travel claims
• Group Home and Auto claims
• Group health, dental, vision or disability claim
• Individual life claims

Looking for a claim form?

Choose the PDF form you need to download and print. Once you complete the form, you can send it to your insurance adjuster. Or consider submitting your home or auto claim through Online Services to help us process your claim faster.

Has your vehicle been damaged in an auto collision?

Auto collision claim form

Have contents been stolen or damaged or gone missing from your home, farm or business?

• Property Proof of Loss – Other Than Fire
• Fire Property Proof of Loss
• Schedule of Loss