At Co-operators, our success is tied to the way we work and interact with others.
“At the Co-operators group of companies, holding ourselves to the highest standard of integrity plays a critical role in achieving our purpose. That starts by acting honestly, respectfully, and fairly in all situations.”
Rob Wesseling, President and Chief Executive Officer, The Co-operators Group Limited
At Co-operators, our people are our greatest asset. When we treat others with respect, we:
At Co-operators, we embed inclusion, diversity, equity and accessibility in everything we do to positively impact our members, clients, employees and communities. Our mission for IDEA is guided by our action pillars.
Increase representation of under-represented groups and create equitable accessible and inclusive practices and experiences for employees.
Establish inclusive leadership practices that promote IDEA and psychological safety for the benefit and welfare of our employees, members and communities.
Cultivate an inclusive culture that embraces diversity where everyone feels valued, empowered and a sense of belonging.
Innovate our business services and their delivery to fulfill the unmet needs of our equity-deserving clients, members and communities.
Engage and build partnerships that advance IDEA within our communities.
At Co-operators, we strive to demonstrate our commitment to health and safety in all aspects of our operations.
Get the full picture of how we act with integrity in our industry.
We’re committed to the fair treatment of our customers and clients. This responsibility is embedded in our organization’s co-operative values, culture and ethics.
At Co-operators, everyone is expected to act responsibly when using both personal and professional social media accounts.
Sustainability is a vital piece of who we are, how we work and what we deliver. It’s embedded within our strategic plans and long-term goals, and it helps to differentiate us in the marketplace and attract, engage and retain individuals.
Communication with public officials on behalf of Co-operators must be reported to protect the trust and reputation of the organization and comply with applicable lobbying laws.
Everyone at Co-operators must abide by the Code. This includes employees, advisors and their staff, contingent workers and contractual third parties. We encourage everyone to speak up when faced with a behaviour or situation that doesn’t seem right. Typically, your leader should be your first point of contact. If you’re uncomfortable speaking with your leader, or you have already shared a concern and feel it’s not being addressed, you can report an incident by visiting the Speak Up website or by calling our 24-hour hotline.
Speak Up to share a concern
At Co-operators, we’re committed to providing the best possible client experience. If you have a concern about one of our products or the service you have received, we want to hear from you. To get started, visit our Concerns and Complaints page. If you suspect you’ve been a victim of fraud, we encourage you to report it. You don’t need to be 100% certain to say anything. Even if your report is based on reasonable suspicion, we’ll investigate and get to the bottom of it. To report fraud, visit our fraud prevention page.
