Work with our Ombudsperson
We value our relationship with you and work hard to ensure you experience quality client service. We recognize there may be times when we do not deliver our service as planned. If you have a concern about your claim, policy or the service you have received, we want to hear from you.
Please ensure that you have followed the appropriate steps in our Complaint Resolution Process prior to approaching the Office of the Ombudsman for assistance. If all the steps have not been taken, your concerns will be referred to the appropriate level of support.
The Ombudsperson is responsible for:
- Overseeing the complaint handling process
- Ensuring your complaint is addressed
- Ensuring that you receive a letter if your complaint cannot be resolved
NOTE: The Ombudsperson Liaison Officer cannot enter into the investigation, negotiation or settlement of an insurance claim or inquire into matters that are being, will be, or have been dealt with by a court or a dispute resolution process.
Co-operators General Insurance Company
Co-operators Group Insurance
Office of the Ombudsman Officer Liaison
130 Macdonell St. 8E
Guelph, ON N1H 6P8
Phone: (519) 824-4400, ext 304056
Toll-Free: 1-800-265-2662, ext 304056
Fax: (519) 823-9944
Email: ombudsmanliaisonofficer@cooperators.ca
Co-operators Life Insurance Company
Ombudsman Liaison Officer
Co-operators Life Insurance Company
1920 College Avenue
Regina, SK S4P 1C4
Phone: 1-866-341-1828
Fax: (306) 347-6747
Email: ombudsman@cooperators.ca
The Sovereign General Insurance Company
Murray Goertzen
VP Insurance Operations
140 6700 MacLeod Trail SE
Calgary, AB T2H 0L3
Phone: 403-298-4203
Fax: 1-866-754-0308
Email: murray.goertzen@sovgen.com
