Complaint Resolution Process
If you have a concern, we want to hear from you...
We believe that complaint resolution is important, and it is incumbent upon us to respond to concerns promptly, accurately and with the utmost courtesy. We will provide our clients with accessible means with which to communicate their concern, and will employ our best efforts to respond to and, where possible, resolve the concern. All complaints and personal information collected, whether written or oral, will be handled in a timely, professional and confidential manner.
We are committed to providing high quality service and products to assist clients in making better financial decisions. If clients have any questions or concerns about our products, services or representatives, we want to make sure that these concerns are handled fairly and efficiently.
Working with you on these matters also presents an important opportunity for us to make improvements that could enhance the client service experience.
If you have a concern about a product or service from one of The Co-operators Group of Companies, please choose the appropriate company below:
Co-operators General Insurance Company
Co-operators Group Home and Auto Insurance
Co-operators Life Insurance Company
COSECO Insurance Company
CUMIS General Insurance Company
CUMIS Life Insurance Company
The Sovereign General Insurance Company
TIC Travel Insurance Coordinators Ltd.