Car accident! Now what?

Regardless of the amount of experience you have driving, it’s easy to forget what you’re supposed to do in case of a car accident while caught up in the moment. Make sure all drivers in your family are prepared ahead of time.

Here are five points to remember.

  1. Stay at the scene of an accident and get insurance and contact information from the other driver. If the other driver leaves, write down their license plate so the authorities can locate them; use your phone to take a photo or video if necessary. Also keep an accident report form in the glove compartment of every car you own.
  2. Stick to the facts. You may feel compelled to admit fault or apologize to the other driver, but it's important to limit conversation about the accident. Only discuss the facts with the police and your insurance company.
  3. Avoid offering to pay damages directly to the other driver. Doing so implies you’re at fault. But if you’re not at fault, the accident won’t affect your driving record. If you qualify for Accident Forgiveness, you may be covered if it’s your first accident. Remember, with our Claims Guarantee, you can call us for risk-free claims counselling.
  4. Only sign a completed towing invoice. Ensure prices are included on the invoice before your vehicle goes anywhere. The only other document you should sign is the police report.
  5. Keep injured people in place. Unless they are in immediate danger, keep them warm and as comfortable as possible while you’re waiting for help to arrive.

Learn more about what to do at the scene of an accident and what to expect when you call our claims department on our YouTube channel.